She’s enthusiastic, ambitious and determined. Find out more about Nicole!

Name: Nicole Muller, ACSR

Position/Title: Commercial Umbrella Underwriter

A talented and proficient underwriter, Nicole Muller first joined the New Empire Group underwriting team in 2013 as an underwriting associate. Equipped with ambition and several years of underwriting experience, in both personal and commercial insurance, she quickly made an impact and was promoted to her current position as a new business underwriter.

Nicole is a key player in New Empire Group’s new business commercial umbrella underwriting team. Her great expertise in underwriting commercial umbrellas has helped her brokers by providing them with coverage expertise and pricing to enable them to gain or maintain their client accounts.

Nicole utilizes her service and sales experience to build long-term customer relationships with both her brokers and our insurance carriers. Her belief is that the service and trust she has built with her brokers is the most important factor in her success.

Nicole is a graduate of the Fashion Institute of Technology (FIT) where she earned a Bachelor of Science degree in Fashion Merchandising Management. She is married with two young sons and has an active social life centered around her large family and circle of friends.

NEG: What aspects of your role do you enjoy the most?
Nicole: I enjoy working with people to help them deliver the insurance product their clients need. I also enjoy analyzing the risk factors and if the risk is favorable for our program arriving at the pricing to help the broker write the account.
NEG: What do you find the most challenging at New Empire Group?
Nicole: I find the most challenging at New Empire Group is to stay focused on what’s important and not get caught up with any non-important issues. Prioritize what needs to be done and learn to put aside what can wait.
NEG: What have you gained from working at New Empire Group?
Nicole: I have gained more self-awareness of the importance of my job as well as working with others as a team.
NEG: How do you balance your career at New Empire Group and family?
Nicole: When I am at work, I put my work hat on and try not to think about any issues that are outside of the office. When I am home, I try to enjoy my life with my husband and my boys and try not to think about work issues which I can deal with when I am back at work. Most of the time I can, but many times I am working from home during the evening after I put my boys to sleep.
NEG: What is on your bucket list?
Nicole: I would like to get away more with my family, and make more memories.
NEG: What would you most like to tell yourself at age 13?
Nicole: At 13, I think I would tell myself to enjoy every day and not worry about what the next day will bring. I would also tell myself to read more for pleasure and take school more seriously.
NEG: What do you like to do in your spare time?
Nicole: In my spare time I like to spend time with my boys.

For any questions regarding our Commercial Umbrella Program, or if you just want to say “Hi”, contact Nicole Muller at!

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