Claims

Accidents happen, but that’s why we have insurance. You can count on New Empire Group’s commitment to work and resolve all claims as quickly and efficiently as possible. Our team is dedicated to respond to each claim with the sense of urgency that it deserves, providing responsive service and expertise along the way.

QUESTIONS?
Michele Symes
Claims Manager
Toll: (866) 431-8100 x325
Direct: (516) 690-8125
Reporting a Claim
To report a claim, submit a completed ACORD Loss Notice to the designated email address. Please include the following information with your report when reporting a loss.
  • Policy number
  • Name of insured on the policy
  • The date, time and location of the loss or damage
  • Description of the loss and damage
  • Name, address and contact information
  • Umbrella Claims
    Send claim forms along with any supporting documentation to umbrellaclaims@newempiregroup.com.
    CondoPak Claims
    Send claim forms along with any supporting documentation to condopakclaims@newempiregroup.com.
    All Other Claims
    Send claim forms along with any supporting documentation to claims@newempiregroup.com.
    Loss Notice Forms
    GL Loss Notice

    Property Loss Notice

    “New Empire Group’s customer service is second to none. Using them is a win-win situation for our agency.”
    Steven Cohen
    (New York, NY)
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